REFUND POLICY

At Steel Fitness Hub, we stand behind the quality of our services. This Refund Policy outlines the conditions under which refunds, credits, or cancellations may be granted for memberships, personal training packages, and other services.

All refund requests must be submitted in writing via email to info@steelfitnesshub.ca or in person at our facility. We aim to process all requests within 10 business days.

New members are eligible for one complimentary fitness assessment and one free week of facility access. No payment information is required to begin the free trial.

If you choose to convert to a paid membership during or after your free trial, the standard billing and cancellation terms of your selected plan will apply.

All memberships are month-to-month unless enrolled in a prepaid annual plan. You may cancel your recurring membership at any time with 14 days' written notice. Cancellation takes effect at the end of the current billing cycle.

Prepaid annual memberships may be cancelled within the first 30 days for a full refund, minus any personal training sessions or add-on services already used. After 30 days, prepaid plans are non-refundable but may be frozen for up to 60 days per year.

Essential members may freeze their membership for up to 30 days per calendar year. Performance and Elite members may freeze for up to 60 days per calendar year.

Freeze requests require 7 days' advance notice. During a freeze, billing is paused and facility access is suspended. Freeze periods do not count toward any minimum commitment period.

Unused personal training sessions included in your membership tier expire at the end of each billing month and do not roll over. Additional purchased session packages are valid for 12 months from the date of purchase.

Refunds for unused additional session packages are available within 14 days of purchase, provided no sessions from the package have been used. After 14 days, packages are non-refundable but remain valid for the full 12-month period.

In the event of a permanent facility closure, relocation beyond 25 km, or a documented medical condition preventing exercise (with a physician's note), pro-rated refunds may be issued for prepaid memberships.

Pro-rated refunds are calculated based on the remaining unused portion of the membership term, less any promotional discounts originally applied.

Refunds for special events, workshops, and certification courses are available as follows:

• Full refund if cancelled 14 or more days before the event
• 50% refund if cancelled 7–13 days before the event
• No refund if cancelled less than 7 days before the event

Event transfers to a future date may be possible with 7 days' notice, subject to availability.

The following are non-refundable under all circumstances:

• Retail products (supplements, apparel, accessories)
• Drop-in day passes
• Gift cards
• Late fees or returned payment charges
• Membership fees for periods during which the member had active facility access

To request a refund, please email info@steelfitnesshub.ca with the following information:

• Your full name and membership ID
• The service or charge you are requesting a refund for
• The reason for the refund request
• Any supporting documentation (e.g., medical note)

Approved refunds will be processed to the original payment method within 10 business days. Depending on your financial institution, it may take an additional 3–5 business days for the credit to appear on your statement.

If you have any questions about this Refund Policy, please contact us:

Email: info@steelfitnesshub.ca

Phone: 647-503-8516

Address: 807 Alness St, North York, ON M3J 2H8